FAQs - Frequently Asked Questions
To register for a user account, please click on „Login“ and provide all required information.
When registering for a user account, your address details will be stored. At your next order, your data is pre-filled for your convenience. In addition, you can now access your current, as well as already completed orders, anytime.
You can change details in your user account under “Account details” any time.
Your address information (invoice and delivery address) can be changed in your user account under “Addresses”.
In case you have forgotten your password, please click on the link to request a password change in the log-in area.
Data provided during the order process is stored.
Your data is handled very carefully and in accordance with the provisions of the German Data Protection Basic Regulation (DSVGO).
Order & Purchasing
Once you have decided on a product, you can place the item in your shopping cart by clicking on the button “Add to cart”.
The (shopping) cart contains all articles selected for purchase, as well as information regarding total costs and delivery details.
To complete your order, please review the articles in your cart. If everything is correct, please click on „Proceed to Checkout“.
In Step 1 (Personal data), please provide all required information (e.g. invoice details). To continue, click on “Continue with Step 2” and select a method of payment.
To finalize your order, please click on „Continue with Step 3“ and review all order details. You can edit order details, if necessary. By clicking on „Purchase now“ you are placing the binding order.
What are the next steps?
After placing your order, you will receive an order confirmation per E-Mail, including an order number. You can check the status of your order in your user account dashboard under „Orders“.
You will receive an E-Mail notification once your order is dispatched. The E-Mail includes a link to track your order, i.e. you can track the status of your order anytime.
Yes, you can order without registering an account with us.
Please find all information regarding placing an order in the article “How do I place an order?”.
Yes, you can track the status of your order here anytime.
All you need is your order number, which you have received in the order confirmation, and your E-mail address.
We reorder certain articles periodically. Please contact us via E-Mail, which articles you are interested in, including the respective size, and we will let you know whether and when the article will be available.
The following payment options are accepted in our online shop:
Transfer of purchase payment directly to our bank account. Please provide the order number as reason for payment in the transfer.
With PayPal Plus the following payment options are available via the PayPal Service:
Change of payment option during the order process
Should you decide to change the payment option during the ordering process, please cancel the process and start a new order from your cart.
Please note: Payment processing, for the payment options under PayPal Plus, is done exclusively by PayPal as payment service provider. Please pay attention to the E-mails you receive from PayPal directly.
Delivery & Shipping Terms
We ship our packages with DHL.
Smaller articles, e.g. single postcard-sets or notebooks, are sent by Deutsche Post.
Your order will be ready and handed over to the shipping service supplier within 1-2 days.
Please note: orders received on a Friday after 16:00 o’clock (CET/CEST) will be processed on the following Monday morning.
Shipping takes between 1-2 days within Germany. For information regarding deliveries outside of Germany, please refer to our Shipping and Payment terms.
Information regarding the accurate delivery times for products is provided on the respective product page in the online shop.
When ordering several articles with different delivery times, you will receive the articles in one combined shipment.
In this case, the total delivery time of the article with the longest delivery time, will apply to your order.
Yes, you are able to track the shipment status.
As soon as the shipment is processed, you will receive an E-mail with the tracking number of our shipping service supplier DHL.
For smaller packages, you will receive an E-mail with a tracking number by Deutsche Post (PRIO service).
Currently we ship to Germany and Austria.
Additional countries will follow shortly!
Should you not be able to wait until your country is included, please contact us via E-mail (email@example.com) and we will check, whether we can execute your order.
For an order over 75,00 EUR, shipping within Germany is free of charge.
For shipping of certain articles (e.g. individual orders of postcard sets or notebooks) we charge 2,35 EUR.
For all other articles, shipping costs come to 4,50 EUR. Shipping costs are only charged once per order.
Please refer to our Shipping and Payment terms for information regarding shipping to other countries.
Right of Revocation & Returns
All legal information can be found on our page: Cancellation Policy.
Did you order something wrong?
You have the option to return articles as follows:
Step 1: Please complete the Revocation Form and pack it with the return package, so we can match and process the return.
Please note: we can only accept the return of articles in their original state, e.g. clothing articles and hats/caps are unworn and unwashed, notebooks have to be unused and, ideally, in their original packaging; art prints must not be manipulated (no folds, creases, stains, discoloring or adhesive residue). This will be checked upon receipt of your return.
Step 2: Please send the return package using the shipping service provider of your choice (original packaging or your own packaging can be used, franking and mailing of the package done by the customer) to the following address:
PDinque – Katharina Polansky
Am Feringasee 1
The customer is required to pay the return shipping costs. We will refund the original purchase price, including the initial shipping costs. The refund will be made via the method of payment of the original order.
Please note: we do not send substitute products. To purchase a new article, please place a new order.